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Last updated: September 6, 2026
These terms cover shopping and placing orders with PowerPro Tools & Machinery — on the website, or through our AI chat assistant. By placing an order with us, you agree to the terms below.
By browsing this site, creating an account, or placing an order — through checkout or through the chat assistant — you agree to these Terms & Conditions and to our handling of your information as described here. If you don't agree, please don't place an order, and feel free to contact us directly with any questions first.
Placing an order — whether you choose "Reserve — pay at pickup/delivery," "Bank transfer," or order through our AI chat assistant — creates a pending order: our staff check stock and your details (and, for bank transfer, your uploaded receipt) and confirm it before it's final. It is not a completed sale until then. We'll reach out using the contact phone number you gave us if anything needs to be clarified.
Prices and stock levels shown on the site (and quoted by the chat assistant) reflect our records at that moment, but stock can change between browsing and confirmation, especially for a pending order. If an item you ordered turns out to be unavailable, we'll contact you to adjust the order, substitute if you're open to it, or cancel that item and refund/release it.
We accept two payment methods: "Reserve — pay at pickup/delivery" (cash, KBZPay, Wave Pay, CB Pay, or similar, handed over in person when you collect or receive your order) and bank transfer (you transfer the exact order total to one of our listed bank accounts and upload your receipt at checkout). A bank transfer order stays pending until our staff verify your receipt against the amount received — see the next section for what happens if the amount transferred doesn't match your order total exactly.
Bank transfers should be for the exact order total shown at checkout. If you transfer more than that, we'll contact you using your order's phone number to arrange either applying the extra toward your order or sending it back — we don't refund the difference in cash. If you transfer less, your order stays pending (not confirmed) until you send the remaining balance; we'll contact you using your order's phone number, and may cancel the reservation if we don't hear back within a reasonable time. All refunds — for an overpayment, a cancelled bank transfer order, or an approved return — are handled by contacting you directly, and are either sent back to the bank account the payment came from or applied toward a future order; we do not give cash refunds for a bank transfer payment.
We offer pickup at our Yangon, Mandalay, and Thayetmyo branches, and delivery within Myanmar. A working contact phone number is required for every order so we (or our delivery partner) can reach you. We do our best to fulfill orders promptly, but delivery times can vary by location, item, and demand, and we can't guarantee an exact delivery window.
A pending order (reserved, or awaiting bank transfer payment) can be changed or cancelled by contacting us before it's confirmed — nothing is charged and no stock is permanently removed until then. Once an order is confirmed/paid, contact us as soon as possible if you need to change or cancel it; we'll do what we can, but an order already being prepared, shipped, or fulfilled may not be changeable.
If something arrives damaged, faulty, or not as described, contact us with your order number and we'll sort out a repair, replacement, or refund. Refunds are handled by contacting you directly, and are either sent back to your account or applied toward a future order — we don't hand out cash refunds, whichever payment method you used originally. Please check your order when you receive it and let us know promptly if there's an issue.
Our chat assistant can answer questions and take orders in English or Burmese, using our real, current catalog and stock information. Like any automated assistant, it can occasionally misunderstand a request — that's exactly why every order it takes is reviewed by a staff member and only confirmed afterward, never finalized instantly. For anything urgent, or if the assistant isn't understanding you, our phone numbers on the Contact page reach a real person directly.
Please give us accurate contact and delivery details — we use them only to fulfill and communicate about your order, never for anything else. Keep your account password to yourself, and let us know right away if you think someone else has access to your account.
We sell genuine products and stand behind what we sell, but our liability for any issue is limited to replacing, repairing, or refunding the specific order affected — we're not liable for indirect losses (like lost time or lost business) arising from a delayed or incorrect order. Nothing here limits any right you have under Myanmar consumer protection law.
We may update these terms occasionally as our store, payment options, or policies change. The version posted here is always the current one — please check back if you have questions about a specific policy before ordering.